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Continue ShoppingAt VAI21, customer satisfaction is important to us. We strive to provide high-quality products and excellent service. This Refund & Return Policy explains the conditions under which returns, exchanges, and refunds may be requested.
Customers may request a return or replacement within 7 days of receiving their order if the product is damaged, defective, incorrect, or significantly different from the item ordered. To qualify for a return, the product must remain unused, unwashed, unworn, and in its original packaging with all tags, labels, and accessories intact.
Customers must contact our support team with relevant order details and supporting evidence, such as photographs of the product and packaging. Once the return request is reviewed and approved, instructions for returning the product will be provided.
Upon receiving and inspecting the returned item, VAI21 will determine eligibility for a replacement, exchange, store credit, or refund. Refunds, where applicable, will be processed through the original payment method within a reasonable timeframe depending on banking and payment provider policies.
Certain items may not be eligible for return or refund, including customized products, personalized products, clearance items, gift cards, and products returned in damaged or used condition caused by customer handling.
Shipping fees, cash-on-delivery charges, and other service-related fees may be non-refundable unless the return is due to an error on the part of VAI21 .
VAI21 reserves the right to reject any return request that does not comply with the requirements outlined in this policy. We may also request additional information before approving refunds or replacements.
By making a purchase through VAI21, customers acknowledge and agree to this Refund & Return Policy. For assistance regarding returns or refunds, customers may contact our support team using the details provided on our website.